FAQS

RECIETY currently ships exclusively within Australia only.

Domestic shipping is available at a flat rate of AU$20 via Australia Post Express service.

We aim to fulfil your order within 3 business days.

Orders are expected to be delivered 1-2 business days.

Please note, there may be slight delays due to COVID-19.

If you are interested in International delivery, please contact us directly hello@reciety.com

All sales are final.

Due to the pre-loved nature of our products, we do not offer returns or refunds.

RECIETY offers a handpicked edit of pre-loved pieces sourced from around the world as well as select consignment pieces sold on behalf of individual private sellers.

RECIETY is not affiliated with the brands we sell.

RECIETY currently consigns with our close and trusted industry network.

We are not offering consignment to the public (yet!) - We aim to provide this service more widely in the future.

All pieces offered on RECIETY are pre-owned and have been carefully selected.

Due to the nature of pre-loved goods, there may be minor imperfections or signs of age and wear.

Please refer to product descriptions and imagery carefully.

Every piece we offer has been expertly and individually selected and guaranteed for brand authenticity and quality.

If you have any concerns regarding authenticity, please contact hello@reciety.com

RECIETY is created as a counterpoint to throwaway fashion. The site includes detailed information on caring for items, explaining how to prolong the life of garments and accessories.

RECIETY is committed to responsible company processes with 100% recyclable packaging, carbon-neutral delivery and eco-responsible dry-cleaning, minimising environmental impact.

We believe less is more. Please carefully and responsibly consider all purchases before you buy. Is this piece a part of your dream wardrobe? Is it something that will work seamlessly with your existing wardrobe? Are you prepared to care for it properly?

Purchasing pre-loved fashion contributes to a more sustainable fashion future.

See our CARE GUIDE for more.

Rental Terms + Conditions:

Customer Enquiries: You can reach RNTR at hello@getrntr.com. For more urgent requests, please message RNTR on the Rntr. Facebook page - their customer happiness team will get back to you within a few hours.

Privacy: When you rent an item with Rntr. your data will enter both Rntr. and the RECIETY database, please ensure to check both privacy policies below:

RECIETY privacy policy / Rntr. data privacy policy

FAQs:

What does Rntr. charge?

The rental fee is usually set by brands between 15%-30% of RRP. The fee includes dry cleaning, standard shipping, prepaid return packaging, insurance (cover up to $100 worth of minor stain & repair), customer service and stylist team.

What happens if I damage or lose the items?

We get it, a bit of wear and tear might happen. That's why RNTR includes an insurance fee in the rental fee to cover $100 worth of minor stains and damage. However, significant damage and theft aren't covered under insurance. If the item is damaged beyond repair or never returned, the renter will be charged the market value of the item to the credit card you used for the order or to another card linked to your account.

Can I get a refund?

You can cancel the order 12 hours before shipping to get a full refund. If you have an unworn item because it doesn’t fit, you change your mind or the event gets canceled. For whatever reason it might be, please get in touch with RNTR right away and send it back within 3 days of receiving it, they will offer you either a full refund or a credit note. To be eligible for the refund or credit note, all items must be unworn and in the same condition with tags attached.

Don't see your question here? Check out Rntr's full FAQ page.

As a small business, we care about building lasting relationships with our customers and community.

We work hard to make the experience of shopping pre-loved a meaningful one, and aim to deliver the best service possible.

If you have any questions, suggestions, or want to get in touch, please don't hesitate to contact us:

hello@reciety.com